Service with a smile
This year's event for the entire dental team.
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Even if you are a professional - you still need to practice - and get new inspiration - that's what this workshop is all about. Tips, tricks and ideas, for those who deliver top quality every day - and are always on the lookout for new inspiration!
Description of the workshop
Entering the dentist's office certainly doesn't have to be an exciting experience - but it can easily be..... whether you're a manager or an employee - you decide what your patients think... You represent the brand - and that in itself is a powerful position.
Help shape a future where you don't have to worry about competitors, red tape, lawsuits and a squeezed economy.
Great service reduces patients' price sensitivity and desire to complain. In other words, it's good business.
Course content:
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What is good service?
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The difference between high and low levels of service
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Expectations and experiences
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Service in a way that everyone can understand
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Acknowledging communication
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Difficult customers
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Service in practice
We work with short presentations, tasks and practical exercises.
Hanne:
"Here's a practical toolkit everyone can use Monday morning. We speak a common language - and have a good laugh. In the toolbox you will find the mental mars bar, positive stepping stones, the Hjorting model and many more."
Jesper:
"From the phone to the surgery and back to the reception, everything matters. Phrases like: "I'll think about it" are not heard so often anymore when you work with the principles of this workshop."
Teachers:
My particular strength is my ability to excite and involve people in a process - and get them to work together, towards common goals.
Since 1993 I have worked internationally - in Europe, Asia, the USA - and most recently as Communication Director at the LEGO Group.
I advise and teach all dental practice team groups in patient communication and practice optimisation.
Since 2012, I have been advising dentists and the dental industry in 12 different countries.
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Your investment:
Course fee, materials, morning snacks, lunch, coffee & cake, non-alcoholic drinks.
All inclusive per participant: 2950,- dkr.
Time and place:
Aarhus, October 20th.:
Comwell Århus, Værkmestergade 2, 8000 Aarhus C
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